Should you buy one?
Buy the Muxi if you want a comfortable, cruiser-style commuter with a strong throttle, a rack that carries real weight, and a battery you can carry into work like a briefcase. The motor pulled hard every time I asked it to, including up hills.
Skip it if your rides include gravel, dirt or broken pavement, or if you want gears. The Muxi has no suspension and it’s single speed. The Segway Muxi Pro adds a front fork and an auto-shifting 9-speed for $300 more on Segway’s store.
What decides it: your surface and whether you want gears. On smooth pavement the Muxi is the one to get. On gravel or dirt, or if you want gears, get the Pro.
Check the Muxi at Segway (affiliate link)
Who it’s for
- Commuters who park somewhere without an outlet. The battery unlocks with a key and lifts out by a cloth handle, so you can charge it at your desk.
- Riders who mostly use the throttle. It works from zero and has plenty of pull.
- Errand runners. The rack is rated for 121 lbs.
- Riders who want a beach-cruiser feel with a plush seat and wide tires.
Who should look elsewhere
- Riders who don’t want an app between them and their bike.
- Anyone riding gravel, dirt or rough streets. There’s no suspension.
- Riders who want gears for long climbs at pedal speed.
- Anyone who wants music out loud from the bike. The speaker won’t play it.
- Riders over Segway’s 265 lb rider limit.
Setup and the app
Before the bike would power on, I had to download Segway’s app, create an account, agree to terms and conditions and watch safety videos. It was a lot of steps, and it was my biggest complaint. I think you should be able to bypass the app.
There are legal reasons a company wants you to accept terms before you ride. Aventon used to require its app too and later stepped away from that, and I said I hoped Segway would do the same. On the Muxi Pro, which came after this bike, I was able to skip the safety videos. You still have to connect to the app.
Once it’s set up, the app’s AirLock feature unlocked the bike automatically when I got on it with my phone.
Controls and display
The display is full color and app connected. It isn’t a touchscreen; you run it with a small joystick under your left thumb. With the joystick you can start navigation through the app and pause or play what’s already playing on your phone.
The grips are the elongated kind I like, with a place to rest your palm. On a long ride that makes a real difference. The plus and minus buttons give an audible click from a speaker tucked behind the cup holder.
Early in the video I said you could play music through the speaker. I misspoke: you can only control what’s playing on your phone. If you want music out loud, bring a Bluetooth speaker.
The horn sound is customizable, including a train sound, and held down it sounds very electronic. There’s also a regular bell, which I liked better. You can check today's price at Segway.
On the right side you have the thumb throttle, which works from zero, and the rear brake lever.
The briefcase battery
This was the feature I liked most. The battery has a cloth handle that folds flush, and you unlock it with the included key. Ride to work, lift it out, carry it in like a briefcase and plug it in while you work. At the end of the day, drop it back in and ride home on a full charge. Segway rates it at 48V and 717 Wh, IPX7, with about a 6.5-hour charge.
Motor and throttle
The throttle is excellent. There’s plenty of juice when you push it, and it’s quick. I’m about 200 lbs, and even going up a hill the Muxi felt very powerful. It got up to its 20 mph limit easily. Segway lists a 750W direct-drive rear hub with 80 Nm. It’s a large, thin hub motor.
My bike was set as a Class 2. Segway lists Class 1 and 2 at 20 mph and a Class 3 mode at 23 mph where legal. In the video I said that on this bike you lose the throttle in Class 3. My e-bike laws by state page and Class 2 vs Class 3 guide cover the rules.
Ride and comfort
The Muxi has no suspension, front or rear. What you get instead are wide tires and a very good seat. The tires are 20 x 3 inches, not 4-inch fat tires. The seat feels almost like memory foam and it’s very cushy. Between the seat and the tires, the Muxi rides like a beach cruiser, and it looks the part.
Frame, rack and build
Up front there’s a bright LED headlight above the wheel. Underneath the frame a curved battery protector keeps the bottom of the bike from taking hits. The drivetrain is a single gear with the hub motor in the back, and with this much throttle I didn’t miss gears.
The rear rack has an integrated tail light, and the label on mine said 121 lbs, matching Segway’s rating. Segway also lists a 33 lb front basket rating. There’s a cup holder in the middle of the bike.
The kickstand feels cheaper than the rest of the bike. If the bike leans too far over, there’s a nut you can adjust to stand it more upright. Segway lists 2-piston hydraulic disc brakes with 180 mm rotors at both ends.
How it compares
| Segway Muxi Pro | Segway Muxi | Segway Xyber Air | Aventon Abound SR | |
|---|---|---|---|---|
| Motor | 750W | 750W | 750W (1,600W peak) | 750W |
| Torque | 80 Nm | 80 Nm | 80 Nm | 80 Nm |
| Battery | 717 Wh | 717 Wh | 717 Wh | 733 Wh |
| Rated range | 73 mi | 80 mi | 58 mi | 60 mi |
| Class 3 top speed | 28 mph | 23 mph | 28 mph | not listed |
| Gears | 9, auto | 1 | 1 | 8 |
| Front suspension | 70 mm fork | none | 80 mm fork | 50 mm fork |
| Tires | 20 x 3.0 in | 20 x 3.0 in | 20 x 4 in | not listed |
| Rear rack rating | 121 lbs | 121 lbs | 22 lbs (optional rack) | 143 lbs |
| Max load (total payload) | 418 lbs | not listed | 330 lbs | not listed |
| Weight | 82.2 lbs | 72.75 lbs | 84 lbs | 80 lbs |
| Price | $1,999.99 | $1,699.99 | $1,999.99 MSRP, as of Oct 26, 2026 | $1,899 |
Sources: Segway’s Muxi Pro vs Muxi page and store (Oct 23, 2026); Segway’s Xyber Air press release (Oct 13, 2026) and press kit one sheet (checked Oct 26, 2026); Aventon’s page via my Aventon Abound SR review (Oct 22, 2026). “Not listed” means the source page doesn’t give it.
On paper the Muxi has the highest rated range here. The Abound SR gives you gears, front suspension and a higher rack rating for $200 more. See my best cargo e-bike guide for more.
Pros and cons
Pros
- Strong throttle that works from zero and pulls hard on hills
- Briefcase-style removable battery
- Very comfortable, memory-foam-like seat
- Palm-rest grips
- Rack rated for 121 lbs with an integrated tail light
- Hydraulic disc brakes front and rear
- Bright LED headlight and a battery skid protector
- AirLock unlocked the bike when I got on with my phone
Cons
- The app, an account and terms were required just to power it on
- No suspension
- Single speed
- The speaker can’t play music
- Cheaper-feeling kickstand
- The horn sounds very electronic
FAQ
Do you need the app to ride the Segway Muxi?
When I set mine up, yes. On the newer Muxi Pro, the safety videos can be skipped.
Is the battery removable?
Yes. Unlock it with the key and lift it out by its cloth handle.
How fast does the Muxi go?
Mine was a Class 2 and reached 20 mph easily. Segway lists a 23 mph Class 3 setting where legal.
Muxi or Muxi Pro?
If you ride only paved paths, the Muxi. If you ride gravel or dirt, or want gears, the Muxi Pro.
Price
As of Oct 23, 2026, Segway’s store lists the Muxi at $1,699.99 and the Muxi Pro at $1,999.99. The store also shows $200 off when you buy two e-bikes, valid through Nov 18, 2026.
Check the Muxi at Segway (affiliate link)
Related reviews and guides
- Segway Muxi Pro review
- Segway Xyber Air review
- Aventon Abound SR review
- Best cargo e-bike
- Class 2 vs Class 3 e-bikes
- E-bike laws by state
“Whoever walks in integrity walks securely, but he who makes his ways crooked will be found out.” Proverbs 10:9 (ESV)
